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Trauma-informed care is a service delivery approach focused on an understanding of and responsiveness to the impact of trauma . It promotes positive outcomes by emphasizing physical, psychological, and emotional safet y and enhances wellbeing by empowering individuals to define their needs and goals and make choices about their care and services .

Trauma-informed care is a universal framework that any organization can implement to build a culture that acknowledges and anticipates that many people we serve or interact with have histories of trauma and that the environment and interpersonal interactions within an organization can exacerbate the physical, mental, and behavioral manifestations of trauma. Trauma-informed care requires that all staff are trained to be aware of trauma and avoid processes and practices that may re-traumatize survivors.

Not a One-Size-Fits-All Approach

T rauma-informed care is not a one-size-fits-all approach to service delivery. It’s not a program. It’s a set of principles and approaches that can shape the ways that people interact within an organization, with clients, patients, customers, and other stakeholders, and with the environment.

Trauma-informed care is a universal framework that any organization can implement to build a culture that acknowledges and anticipates that many people we serve or interact with have histories of trauma and that the environment and interpersonal interactions within an organization can exacerbate the physical, mental, and behavioral manifestations of trauma.

Identity and Culture Matter

Identity and intersectionality are powerful contexts in which a person’s experience of trauma are shaped and a significant reason that the same event can be traumatic for one person but not for another . Historical, racial, and other intergenerational traumas are a part of a person’s experience, and being trauma - informed means recognizing and respecting this reality and showing humility about the aspects of a person’s cultural experiences that are different from your own and that you might not fully understand.